Mar 13, 2008 12:01 pm US/Eastern
Angie's List: TV Buying and Repair
PHILADELPHIA (CBS 3) ―
With the digital TV transition occurring next year, many people might be considering a new, high tech television set to get a really great picture. In this week's Angie's List report, Jim Donovan has advice before you buy.
It was only a couple of years ago when consumers were spending thousands of dollars for flat panel, high definition TV's. Now those same TV's are in the hundreds of dollars and those prices will likely keep dropping.
Thinking of buying a new TV? Often, you get what you pay for. Angie's list founder Angie Hicks advises sticking with well-known brands.
"If you're going out to buy a new TV, do your research," she said. "A lot of the TV's come with a warranty, but the warranty is only as good as the warranty that backs them up."
So stick by names you recognize, names you are familiar with and trust.
Angie says look closely at the warranty, so you're sure you know what things are covered. Down the road, if something does go wrong with your set, shop around for a repairman. Get multiple estimates, some may even do in-house repair.
"Before you lug that TV out of your living room, find out if the repair company will come to you because a lot of them will," Hicks said.
While you may be able to buy a lesser-known brand television for a fraction of the price of a well-known brand, you could end up paying more for repairs if things go wrong. Part shortages and shipping costs could also add to the expense.
While it may seem difficult to find the right company to repair one of the most expensive pieces of electronic equipment in most homes, consumers should turn to the manufacturer first. If your set is under warranty, call the manufacturer for information about their certified repair technicians.
Otherwise, look around for well-respected electronics repair companies in your area. As more consumers are turning to new displays, more companies are repairing them. Ask for a realistic appraisal of whether the set can be adequately fixed. If not, it may be time to shop around for a newer model.
5 things to keep in mind when purchasing and repairing a high-definition display:
- Who built it? It can be easy to find a HDTV for a low price at a big-box or discount store, but it could be difficult to have it repaired if anything goes wrong. You could end up dealing with shipping costs, part shortages and a lack of customer support. Or you could not have any repair recourse at all.
- A warranty is only as good as the company that backs it. Unless the manufacturer remains in business (and is reachable) You may find it difficult to get help.
- Certification. As televisions get more and more sophisticated, so does the repair. Use a company like angie's list to find a certified technician.
- Don't throw your back out…yet. A service technician may be able to repair your set in your home, at your convenience, but don't be surprised if the repair calls for specialized tools and a trip to the shop. Lots of repair companies will also pick up the set for you, saving you a trip.
- Get and keep contact information handy. Because you risk missing the "big game" if your set goes on the fritz, keep the names of some well-respected TV repair specialists where you can find them. Keep information about your make, model and warranty information along with it.
(© MMIX, CBS Broadcasting Inc. All Rights Reserved.)
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